Refunds and Exchanges
Due to the digital nature or our products, ALL SALES, both
digital downloads and CD orders, ARE FINAL AND NON-REFUNDABLE.
Our designs are clearly
described as digital files for embroidery machines and we are unable
to offer refunds for failing to read the item description. Thank you
for understanding and please feel free to
contact us with any questions.
We want you to be 100% satisfied with your purchase. If you
need assistance downloading, unzipping, or embroidering the designs
we are more than happy to
If you ordered the same design twice, please
submit a ticket with the order
number of the duplicate purchase and we will be happy to send you
another design of your choice. If you ordered a single design twice
you can choose another single. If you ordered a set twice you can
choose another set.
We will not sell, trade, give away, or otherwise share any of your
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